List Your Recreational Equipment

  1. Create a free listing with a few clicks. Describe your recreational equipment, specify the booking blocks, upload some photos, and you’re ready to go. Please check the page “How to become a host?” for details. 
  2. Respond to customer request as soon as possible and confirm or decline the booking. You may contact the customer if you have any questions.
  3. Coordinate when and where to meet with the customer. Check their identification card, and give them an instruction how the recreational works.  Send them off on their adventure.
  4. Relax, enjoy and earn money.
  5. Once your recreational equipment returned, make sure everything is fine. 
  6. Still have a question? Visit the FAQ page. 
jet ski, splash, sea
camp-1
yacht, sailing boat, chiemsee
mountain bike, dirt road, wet

Book Your Recreational Equipment

  1. Sign up with your email. Enter your location, type of recreational equipment, and search our selection types of equipment. You can make an inquiry about the equipment. 
  2. Book the recreational equipment. The owner will confirm or decline your request as soon as possible. You may also book the equipment instantly on listings with the “Book Instantly” badge.
  3.  Pay for the equipment and meet the owner to pick up the equipment.
  4. Check the equipment and ask for any instruction. Show your identification card, and grab the equipment, and roll.
  5. At the end of your trip, meet the owner again to drop off the equipment. Start planning your next adventure.
  6. Still have questions? Visit the FAQ page

Frequently Asked Questions

List your rec equipment

  • It is easy to list your equipment. It is generally free to list your rec equipment. You can find the step-by-step instruction on this page: how to become a host. 

Currently, we are supporting eight groups of recreational equipment:

  • Cycling & Riding,
  • Golfing,
  • Off-roading,
  • Gaming,
  • Fishing & Hunting,
  • Water Craft,
  • Hiking & Camping,
  • Snow Gear.

If your equipment is not included in the above categories, please feel free to contact us.

We recommend that you contact the customer to check that they agree with the change of date or time. Once an agreement has been reached, you should adjust your calendar. 

Once you confirmed the booking, you are obliged to honor it. If you decide to cancel anyway, you will receive a review from the admin. If cancelations occur regularly, then your account may be suspended.

Yes, Rec N’ Roll provides you with the option to offer a seasonal discount. In your dashboard, there is a menu titled “coupon.” You can add a new coupon and follow the steps to create a coupon.

Rec N’ Roll let the owner set their rental price on the platform. If the price indicated on your listing does not look right, do not hesitate to tweak them. You may refuse the requests booked at the wrong price. To change the price:  

  • Log in to your dashboard 
  • Find your equipment and click edit on the booking menu 
  • Change the cost fees to the right price

 

  • Log in to your account and go to the dashboard. Navigate to booking menu –> manage booking. Choose the booking you would like to confirm and edit the booking status to confirmed. If you decide to refuse the booking, edit the booking status to cancel.
  • You will receive an email from Rec N’ Roll that you have a booking request. Once you received the booking, verify the customer’s email or phone, and confirm their booking as soon as possible.
  •  
  • We are recommending to respond to the booking as soon as possible. Ideally, the owner should reply to the booking request within 48 hours of their booking date. If you don’t confirm the booking within 48 hours, the customer may cancel the booking.
  • Once you list your equipment, you have an option to let the customer can cancel the booking. If you checked the box of “Can Be Cancelled?”, the customer may cancel before the specified time without any circumstance.
  • You can decide about your acceptable payment method. Cash is often the safest option because it’s the hardest to fake. As a safe alternative to carrying cash, consider choosing your preferred third party (at your own discretion). Secure cashless payment methods include electronic money transfers (Interac e-transfers). Services like Western Union or MoneyGram should be avoided. Typically, scammers will use these services and will even falsify documents from a legitimate company. It’s best to avoid them entirely and keep things local! Please communicate your acceptable method of payment to customers in your listing.

The customer should pay you upon the pick up of the equipment. 

  • You can log in to your account, go to the dashboard and find the booking menu. In the booking menu, find the listed equipment you wish to remove and click delete permanently. It will remove the item from your listing.

Here’s a step-by-step tutorial on how to change your Rec N’ Roll password:

  1. You can reset your password easily by going to the lost password on the login page
  2. Enter the email address you use for Rec N’ Roll
  3. Click “Reset Password”
  4. Go to your email inbox
  5. Open the email from Rec N’ Roll (if the email is not in your inbox, please check your spam folder. If the email is in your inbox but does not display any images, mark it as not junk to view the image)
  6. Click “Reset Password”
  7. Enter your new password in both fields. You should be all set! 

We never like to see our customers delete their Rec ‘N Roll accounts. If you no longer wish to list any equipment, you may close your store. Log in to your Rec ‘N roll account and go to your dashboard. In the setting menu, check the box “Want to go vacation by closing our store publicly” and choose “Instantly Close.”
However, if you wish to remove your account permanently, you can contact us with the word DELETE in the subject line. We will delete your profile account at your request.

Yes, you may add your social profile to your account, Log in to your account and go to your dashboard. Navigate to the setting and social profile menu to add your accounts.

You may close your store while you are on vacation. Log in to your Rec ‘N roll account and go to your dashboard. In the setting menu, check this box: “Want to go vacation by closing our store publicly.” Then choose a date and set a vacation message.

Yes, you have an add-on option. Please make sure to save the booking product to add extra options. Navigate to the booking menu and click on your equipment after saving the product. Then go to add-on and click on adding fields. Fill out the type, label, cost to add that option to your equipment.

We have taken all the measures to ensure the security safety of our users’ information. We are PCI compliant ( PCI compliant is a proprietary information security standard for organizations that handle branded credit cards). We have followed the protocol to make sure we manage and store data correctly. We also assure you our website is up to code with these measures. If you need any further assistance, please do not hesitate to contact us.

The product menu is designed for buy/sell (not rent) of the equipment. It is part of our future feature for Rec ‘N Roll to let the vendor sell their rec equipment, however, we are not supporting it at the moment. However, if you mistakenly create your equipment under the product menu, you can easily delete it and add it to the booking menu.

You can check the status of your booking by logging into your account and navigating to booking –> manage booking. You can see the list of all your bookings and their status. In order to change the status of your booking, click on each item and click on edit and choose the appropriate status.

Log in to your Rec ‘N Roll account and go to your dashboard. Navigate to the “reports” menu. You will have access to the sales overview, sales by day, top-selling, top-earning, and your statement.

You will receive a notification email from Rec ‘N Roll that ” a new product inquiry posted for your store.” You should log in to your dashboard and navigate to the “support” menu. You can open the customer inquiry and reply to it.

Log in to your account and go to your dashboard. Find staff menu and click on add staff. Enter the information and create staff access. Make sure to manage their permission since you can decide what they’ll get access.

Yes, it is optional to charge for the security deposit. If you decide to do so, please add the amount to your listing post. It is important to be transparent about all the fees with the customer.

Book your rec equipment

To book equipment, you should sign in as a customer. Then start searching for the rec equipment you are interested in it. After you find the rec equipment, choose the date/time that works for you and book the equipment. Once you register as a customer to get access to many customer services after booking, such as contacting owners, reviewing, get an inquiry, easy canceling, etc.

Once you confirmed the booking, you are obliged to honor it.

If you decide to cancel anyway, you will receive a review from the admin. If cancelations occur regularly, then your account may be suspended.

Some owners may charge you a security deposit as insurance against unpredictable events to their equipment. The security deposit is refundable. If you consider yourself a good customer and know you’ll leave the equipment spotless, you have a solid chance of getting your deposit money back.

Rec N’ Roll is a booking system.
We do not take any responsibility regarding the payment transaction. All payments should be handle between the renter and owner. We suggest that the customer shall pay the owner upon the pick-up time.

Rec N’ Roll is free to use. Customers can browse the Rec N’ Roll equipment even without signup, and owners may list their equipment for free. There is no charge for any regular use of our service.

To inquire about any equipment, you should log in to your customer account and go to the vendor page. On the vendor page, click on “how can I help you” and type your questions.

How to go to vendor page? Navigate to the equipment you have a question about and find a vendor info menu. Click on vendor to go to vendor page. 

Rec ‘N Roll does not provide any insurance for the renter and owner. If you’re renting any equipment, you should check with the owner to see if they have the proper insurance to cover any accidents or damages. Any insurance questions should be handled directly between a customer and owner as policies, laws, and regulations vary from state to state and by country.

Rec ‘N Roll does not provide any insurance for the renter and owner. If you’re renting any equipment, you should check with the owner to see if they have the proper insurance to cover any accidents or damages. Any insurance questions should be handled directly between a customer and owner as policies, laws, and regulations vary from state to state and by country.

Yes, the owner has the right to accept or reject your booking request. Please wait for their confirmation before start any planning.

You will get a notification email after the owner confirms or rejects your booking request.

For the rec equipment with fuel cost, this cost is not included in the price unless the owner mentions it in the listing.

You will also need the following documents to present to the owner on the day of the rental:

  • original copy of your identification,
  • payment,
  • receipt of booking,
  • any additional documents that the owner asks you.

Log in to your account and navigate to your order page. Choose the equipment you need a receipt for and click on view. You will find the detail of your payment.

Here’s a step-by-step tutorial on how to change your Rec N’ Roll password:

  1. You can reset your password easily by going to the lost password on the login page
  2. Enter the email address you use for Rec N’ Roll.
  3. Click “Reset Password.”
  4. Go to your email inbox.
  5. Open the email from Rec N’ Roll (if the email is not in your inbox, please check your spam folder. If the email is in your inbox but does not display any images, mark it as not junk to view the image).
  6. Click “Reset Password.”
  7. Enter your new password in both fields. You should be all set! 

We encourage our customers to leave a review of the equipment for two reasons: 1. To thank the owner for renting their product 2. To help them improve on their service. To leave the review after you drop off the equipment, you should log in to your account, navigate to the equipment page, and add your review.

If you remember your old password, you can log in to your account and navigate to account details to change your password. If you forgot your password, please follow the step how to reset the password.

If you wish to modify your booking, please contact the owner directly. If you both agree to change the booking accordingly, the owner can adjust their calendar.

Yes, you may book for your friend and family but make sure you type your name and information correctly since an ID is needed to pick up equipment.

The owner should respond to the booking request within 48 hours of their booking date. If you don’t get the confirmation, please contact the owner again or feel free to cancel your reservation.

Typically, the pricing includes the total rental fee, the tax, and the security deposit if applicable. We suggest transparency to both the renter and owner.

You can log in to your account and navigate to the booking menu to check the booking status. If it is unconfirmed, you can cancel the booking.

If it is an instant booking, it should be confirmed immediately. If it is not instant booking, you have to wait for the owner booking notification. Ideally, you should get the confirmation within 48 hours of your booking.

The owner should send you a note and make an arrangement where and when to pick up the equipment. If you didn’t get the note from the owner, please contact them before your booking date.
In order to inquiry about the pickup time, you should log in to your customer account and go to the vendor page. On the vendor page, click on “how can I help you” and type your question about the pickup time and location.

You should log in to your customer dashboard and go to “seller support ticket” to check all your communications and also to reply back.

In order to contact the owner, you should log in to your customer account and go to the vendor page. On the vendor page, click on “how can I help you” and type your questions.
How to go to the vendor page? Navigate to the equipment you have a question about and find a vendor info menu. Click on the vendor to go to the vendor page.